Course Description:
Cisco Ethernet phone (ephone) technology has become ubiquitous, but feature sets have become more complex with each new phone type and IOS release. Ciscos emphasis on collaborative technologies, including voice, video, IM, and voice mail, have made UC phone setup more complex.

The Cisco IP Phone Provisioning Troubleshooting course (for various Cisco CallManager types including CUCM, CME or IOS command line) brings students up to speed quickly, looking at the capabilities of various Cisco phones, and how to add and remove service, plus make changes to existing phone users and features. Different methods can be emphasized, including Ciscos robust Cisco Unified Communications Manager (CUCM) solution, Communication Manager Express (CME), andor use of a Cisco router IOS command line with the telephony-service command.

Concepts like users, phone numbers, templates, features, etc. are distinguished, with examples of how to create, remove, or change service. This also involves selection of different CODEC types, and examples of PLAR, FXO, FXS, voice mail, and common features like call forwarding, Extension Mobility, calling name and number, etc. plus choosing the actual phone protocol (SCCP or SIP). Device License Units (DLUs) are discussed. Depending upon the needs of a class, initial setup of CUCM can be demonstrated, including virtualization software (i.e. vSphere ESXi, VMWare), plus network topology for DHCP, TFTP, CME router, and phone connections. Fundamental parts of the routing database can be explained, including dial plans, partitions, and Calling Search Space (CSS).

Different phone types and their features are explored, such as the popular 7900 and 8800 series. Power options like PoEinline power are compared, along with the testing and use of phone features, including voice, video or collaborative features (IM, Unity, Presence). Phone options like headsets, expansion modules, Bluetooth connectivity, PC client, external cameras, etc. can be explained and demonstrated, per the needs of the class. Troubleshooting techniques are used to solve phone registration issues, plus power, provisioning (show, debug), and call routing issues (DNA, logs), including how to back-up and restore the database.

Students Will Learn:

Course Length:
3 Days

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Course Pricing:

Basic Registration	$	1,695.00
Member Registration	$	1,595.00
Host-A-Course (3-7)	$	1,495.00
On-Site (Based on 10+)	$	1,495.00