Carriers are introducing IPTV services using IPTV set top boxes. Customer services staff will need to support these new services to assist customers who use their services and to troubleshoot service calls to identify those which need technician service calls.
This will enable attendees to upgrade their knowledge about how Video and Television is carried over IP in state-of-the art systems and to recognize the key symptoms of particular faults that can occur.
At the end of the course attendees will be able to ask customers questions about their service and identify the difference between simple mis-operation of the service and serious network or service faults needing technician call-out.
Attendees will observe typical fault conditions within class to familiarize themselves with what customers might observe and practice troubleshooting test situations to identify the potential faults.
Students Will Learn: