Module 1: Common Switching System Components
- Tip and Ring, T1R1, E&M
- Lines and Trunks
- Digital Signals: ADC, DAC
- Codecs (G.711, G.729, etc.)
- TDM, FDM, PCM
- Multiplexing: copper, light
- Carrier: DS1, AMI, B8ZS
- Stored Program Control Systems
- PSTN
- Triple-Play Services incl. light FDM, filters, ONTs
- VoIP: SIP, SCCS, H.323, RTP
Module 2: Modern Voice Networks: Theory of Operation
- Time-Space-Time
Time Slot Count (TSC)
Switching/Space Matrix
Blocking & Concentration Ratio
- Switch Operation (platform dependent)
5ESS®, DMS-10/DMS-100/DMS-200/DMS-500®, GTD-5®, EWSD®, DCO™
Processor Types: Admin/SN, Switching/SM/TCU/LTG, etc.
Peripherals: Line/Trunk modules, BRI/PRI
Remotes: RDT, GR-303
Phone Call Sequence of Events (incl. SS7)
- Voice-over-IP Systems
The OSI Model (esp. L1 thru L4)
Switches & Routers, incl. MAC, IPv4/IPv6
VoIP Theory of Operation
Cisco model: CME Router, FXS, FXO
Virtual PBX Managers: 3CX, etc.
- MPLS Systems
TDM & MPLS Convergence
MPLS vendors (Cisco, Metaswitch, Genband, etc.)
Module 3: Input-Output Commands
- IO Terminals - CLI, GUI, Poke/MAP/etc., Procomm Plus
- 5ESS®, DMS-10/DMS-100/DMS-200/DMS-500®, GTD-5®, EWSD® Commands
Command Syntax
Operator/Device/Device Assignments
Summary
- Sample Commands: (platform dependent - such as RST/MAPCI/PUT/ADD/CR, etc.)
- Sample Commands: RC & RC/V, reports (switch utilization)
- Command Scripting: Procomm, PowerTerm, Order-Input systems
- Examples
Module 4: Documentation
- Support & Provisioning Documentation
User’s Guides - DynaText, Helmsman, Worldview, EDDS (as appropriate)
OEM Practices/NTP
Technical Specification - Bellcore/Telcordia Standards
NEBS, NIST, NEC Standards
- Card & Equipment Documentation
Engineering Documents
Hardware Matrixes
Recent Change/RCV
- IP/MPLS Documentation/SRNDs - i.e. Unified Communications Managers
- Review
Module 5 : Decommissioning a Peripheral Module
- Process Overview/Scope of Work
NOC/SCCS Communication
- Locate the Procedure (i.e. de-growth)
RTU/RC Patch Issues
Minimum Configuration Requirements
- Trial Changes
Check Session
Test Hardware Prior to Turn-down
Alarm Clearing
Regression Testing
System Backup
- Module Cutover
Running Script Files
Reversion Procedure
- Identification of Cabling & Hardware
Grounding: frame, electrical, lightning, isolated, & office grounds
Fusing, Power Distribution
Fiber Optics
System-Interop Considerations
- Removal or AIP
- Power Down Procedures
Alarm Verification
Module 6 : Migration Procedures
- Process Overview/Desired Outcome
- Locate the Procedure (i.e. growth) (platform dependent such as Call Manager)
- Test Circuit
Voice, Data, Video components (as needed)
Test Hardware
Alarm Clearing
- Service Cutover
Running Script Files
Regression Testing
Alarm Verification
Reversion Procedure
Module 7 : Block Diagrams & Job Aids
- CO Switch Functional Block Diagram
- POTS Call Example
- Migration Functional Block Diagram
- Sample Delete/Add LEN - same system
- Sample Delete/Add LEN - new system (incl. rack move)
- Cisco CUCM/CLI - create POTS service, basic North American Dial Plan, dial peers