As WiFi technology improves and its popularity expands, the number of WiFi connected devices within the residence is increasing exponentially computers, tablets, phones, televisions, smart appliances, and so on.
The growth in wireless devices coupled with faster broadband connections to the home has contributed to an increase in end-users wireless quality of experience (QoE) expectations.
Customers want to consume wireless content on the device they want, where they want, when they want, and they want a high-quality, trouble-free experience while doing so. As a whole, this creates significant challenges for companies today including
-Residential Set-up, Configuration and Troubleshooting
-Significant increases in WiFi-related help desk Issues
-Difficulty Segmenting, Identifying, and Resolving Wireless Performance Issues
-High Numbers of Repeat Service Calls... Why? Common Fixes
-Customer Turn-Over Due to Poor Wireless QoE... Let's Fix this Problem
-Question and Answer Session
-And much more...
Wireless Technicians, OSP Installer, IT Staff, IT Managers, Wireless Network Support Personnel and
Anyone interested in learning more about Installing, configuring and maintaining
WiFi residential networks.
Basic Telecom and Cat 5-6 Installer training would be highly recommended.
Module 1: WiFi Technology Fundamentals
a. The Wireless Network industry
b. Wireless terminology
c. IEEE 802.11 family of (WiFi) standards
d. IEEE 802.11a, 802.11b, 802.11g, 802.11n, 802.11ac
e. The basics of radio / wireless
f. More WiFi jargon ...
Module 2: Common WiFi-Related Challenges for Service Providers
a. Coverage Area
b. Interference
c. Multiple Devices
d. WiFi Extenders
e. Installing a mesh WiFi system with multiple AP's (i.e. Ubiquiti Network UNFI product, and more)
Module 3: Typical WiFi Problems Found in the Residential Environment
a. Slow Internet speeds in certain rooms
b. Slow Internet speeds everywhere
c. Wi-Fi doesn’t reach certain rooms at all
d. A particular device can’t connect to the network
e. Connections drop at random times
f. Wi-Fi network disappears entirely
g. The network connects, but there’s no internet access
h. Router crashes regularly
i. Can’t remember the wireless password
Module 4: Installation, Configuration and Troubleshooting of Residential Networks
a. Internet
b. Web-Enabled TVs/HDTVs
c. Phones, Tablets, Gaming Devices, etc.
c. Router Port-Forwarding Applications & Settings
d. Troubleshooting
Module 5: Question and Answer Session
BTS always provides equipment to have a very successful Hands-On course. BTS also encourages all attendees to bring their own equipment to the course. This will provide attendees the opportunity to incorporate their own gear into the labs and gain valuable training using their specific equipment.
