Hands-On Avaya Aura Messaging Administration, Maintenance, and Troubleshooting

Course Description

Understand the key concepts of Avaya Aura Messaging administration, maintenance, and troubleshooting.

This course focuses on basic administration, maintenance, and troubleshooting tasks for the latest Avaya Aura Messaging including

Solution features, components, architecture, and topologies
Setting up flexible storage with the additions of using Exchange Store or VMware Zimbra store
Adding a mail gateway utilizing native and fax server options
Performing standard administrative tasks for Avaya Aura Messaging
Post-installation administrative tasks
Class of Server features and how to manage COS
Managing subscriber accounts
Administering system features
Managing user preferences and user features
Managing unified messaging
Updating software and add, modify, or remove sites
Integration capabilities with Avaya CS1000 support through Session Manager
Administering third-party products, such as AudioCodes gateways and fax servers
Downloading service packs and optional languages
Interpreting logs and reports in troubleshooting
And more...

Students Will Learn

Features and architecture solutions of Avaya Aura Messaging
Key concepts of Avaya Aura Messaging Administration, Maintenance and Troubleshooting
Administration steps for post-Implementation administration
Administer the flexible storage roles, as appropriate, for Avaya Store, Exchange Store and VMware Zimbra store
Avaya Aura Messaging maintenance tasks
Troubleshoot issues by interpreting logs and reports
And More...

Target Audience

Anyone interested and or responsible for Avaya Aura Messaging Administration, Maintenance, and Troubleshooting and any Avaya associates,m customers with Administration, Maintenance, and Troubleshooting roles.

Prerequisites

A basic understanding of telephony and messaging system knowledge and practical experience. These preparation topics can also be found in our Avaya Aura Messaging Implementation course that we offer.

Course Outline

Module: 1. Avaya Aura Messaging Key Concepts

    Features, Functions, and Components
    System Architecture
    Topology Options

Module: 2. Messaging System Post-Installation Administration

    Administering CDOM
    Creating Role-Based Access Control (RBAC) Roles
    Adding and Modifying Privileged Login Accounts
    Adding, Modifying, and Removing a Class Of Service
    Adding a New Site and Modifying an Existing Site
    Topology Settings
    Adding and Removing an Application Server
    Password Properties and Setting the Caller Applications Password
    Adding Users
    Viewing and Modifying User Properties
    Deleting Users from the Messaging System

Module: 3. System Administration

    Planning and Implementing the Enhanced List Application (ELA)
    System Broadcasts
    Information Mailboxes
    Setting Up Text Messaging and Email Notifications
    Adding a Mail Gateway
    Caller Applications (Caller Apps)

Module: 4. Exchange Administration

    Exchange Store
    Configuring an Exchange Store
    Configuring Avaya Aura Messaging for Exchange
    Enabling Users for Exchange
    Leaving and Retrieving Voice Messages for Exchange

Module: 5. User Features

    Managing User Preferences:
        General
        Reach Me
        Notify Me
        My Phone
        Creating or Modifying Personal Lists
        Modifying User Password
        Advanced Tasks
    Unified Messaging Qualities of Avaya Aura Messaging

Module: 6. Clientless Outlook Toolbar

    Avaya Aura Messaging Form
    Supporting the Avaya Aura Messaging Toolbar in Microsoft Outlook
    Accessing Messages in Exchange through Outlook for Avaya Message Store
    Using the Clientless Outlook Toolbar

Module: 7. Alarms, Events, and Logs

    Identifying, Managing, and Viewing Events Alarms
    Executing and Viewing Logs

Module: 8. Reports

    Viewing and Executing Reports
    Managing Reports by Viewing/Running:
            User Reports
            Info Mailboxes
            Remote Users
            Uninitialized Mailboxes
            Login Failure
            Locked Out Users

Module: 9. Maintenance and Troubleshooting

    Performing a Database Audit
    Verifying and Restarting LDAP Process
    Verifying IMAP/SMTP Status and Administering Settings
    Displaying Voice Equipment Status
    Administering Trusted Certificates
    Testing Alarm Originations
    Testing Connections
    Running Application Server Diagnostics

Module: 10. Upgrades and Migration

    Options
    Scenarios
    Upgrading Legacy Modular Messaging Hardware

Delivery Method

Instructor-Led with numerous Hands-On labs and exercises.

Equipment Requirements
(This apply's to our hands-on courses only)

BTS always provides equipment to have a very successful Hands-On course. BTS also encourages all attendees to bring their own equipment to the course. This will provide attendees the opportunity to incorporate their own gear into the labs and gain valuable training using their specific equipment.

Course Length

4 Days