Hands-On TCP/IP Networking for CPE Troubleshooting Technicians
Course Description
The Internet Protocol Suite, commonly known as TCPIP, forms the basis for the Internet and the next generation of telecommunications services. Once technicians understand how they work the next key skill for them to learn is how to analyze and troubleshoot faults. Some services will be delivered and installed by a single organization. TCPIP and Internet services by their very nature must interface to customer networks and PCs. To function correctly both network service provider equipment and customer devices and networks must be configured to interoperate correctly.
This course will teach the systematic approach to troubleshooting and locating faults. Using practical hands-on course exercises technicians will learn what the impact is of likely faults implemented on test configurations within the classroom. Using recognized test tools they will then practice locating and the faults and fixing them.
Students Will Learn
Identify The Key Elements Required For Successful Customer TCPIP Interconnection
Interconnect Customer And Service Provider Networks
Configure And Wifi Services
Identify Key Faults And Locate Them
Troubleshoot Both ClientServer And Peer To Peer Environments
And More...
Prerequisites
Attendees should understand basic computer skills and be familiar with networking concepts, or have some working experience.
Course Outline
Module I: TCP/IP CPE and Network Interconnection
Layers
of protocols used for Internet Services
Layer
2 functions
Layer
3 functions
Layer
4 functions
Applications
Hands-on
using WireShark to observe layers
Module II: Ethernet Connection Issues
Ethernet
Addresses
Using
the Ether-Type to identify what runs over Ethernet
Recognizing
VLANs
Hands-on
using WireShark to examine Ethernet services
Module III: WiFi Service Interconnection
WiFi
Access Points and Routers
SSID
Security
Issues: WEP and WPA
Hands-on
using WiFi
Module IV: IP Addressing
Local
and Global Addressing
Dynamic
Addressing
Static
Addressing
Address
Resolution Protocol
Hands-on
Exercise Reading ARP Tables
Module V: Routing Issues
Routers
and subnets
Reading
and editing routing tables
Testing
reachability
Hands-on
reading routing tables
Module VI: Ports and Applications
TCP
and UDP Ports
Well
Known Ports and Protocols
Recognizing
what applications are in use
Recognizing
packet loss and errors
Naming
issues and testing them
Hands-on
recognizing packet loss and transmission errors
Selecting
tests which reduce the list of potential problems
Verifying
faults and fixing them
Hands
on Testing and Fixing Practical CPE fault Conditions
Delivery Method
Instructor led with numerous Hands-On labs and exercises.
Equipment Requirements (This apply's to our hands-on courses only)
BTS always provides equipment to have a very successful Hands-On course. BTS also encourages all attendees to bring their own equipment to the course. This will provide attendees the opportunity to incorporate their own gear into the labs and gain valuable training using their specific equipment.
