Hands-On CS1000 End User Training

Course Description

The course will be tailored based on Customer Needs and Requirements. This course can include both topics or individual topics.

Students Will Learn

Set types used at Customer Site
Digital vs. IP
Dialing Plan information used at customer site
Checking Messages
Keys and Buttons
MessageInbox
Directory
Services Key Change Feature Key Label, Key Click, Time and Date Format, Ring Type, Display Contrast, etc.
Explain Selected Features
o Auto Dial
o Forward
o Transfer
o Conference
o Call Pick-up and DN Pick-up
o Call Park
o Last Number Redial
o Dial-Intercom
CallPilot Mailbox User Login
First Time Login (Default Password and Password Change)
Navigate Mailbox - End User Card
Greetings
External
Internal
Personal Verification
Temporary Absence
Playing Messages
DeleteRestore
ForwardReplyReply All
Changing Password
Personal Distribution Lists (PDL)
Custom Operator (Revert DN)
ComposingAddressing Messages
Express Messaging DN
Name Dialing
Thru-Dialing
Example Greeting Types

Target Audience

New users to CS1k andor CP Voicemail.

Prerequisites

None.

Course Outline

Module I: Telephone User Training

• Show each set type used at customer site

o Explain basics of each set

•    Digital vs. IP
•    Number of keys
•    Soft-keys
•    Message Waiting Light
•    Speakerphone
•    Make Call/Answer Call
•    Dialing Plan information used at customer site

o Number digits (internal)
o Access Codes

•    External
•    Long Distance
•    International

o Voice Mail

• Checking Messages

o Help Desk Number and/or Email

• Explain layout of set:

o Display, Soft-keys, Keys and Buttons
o Keys and Buttons:

•    Hold
•    Goodbye
•    Handsfree
•    Mute
•    Headset
•    Volume Controls
•    Shift
•    Message/Inbox
•    Quit
•    Directory
•    Services Key – Change Feature Key Label, Key Click, Time and Date Format, Ring Type, Display Contrast, etc.
•    Explain Selected Features:

o    Auto Dial
o    Forward
o    Transfer
o    Conference
o    Call Pick-up and DN Pick-up
o    Call Park
o    Last Number Redial
o    Dial-Intercom

Module II:    CallPilot Mailbox User Training

•    Login

o    First Time Login (Default Password and Password Change)
o    Internal or external Access
o    Navigate Mailbox - End User Card

•    Greetings
•    External
•    Internal
•    Personal Verification
•    Temporary Absence
•    Playing Messages
•    Delete/Restore
•    Forward/Reply/Reply All
•    Changing Password
•    Personal Distribution Lists (PDL)
•    Custom Operator (Revert DN)
•    Composing/Addressing Messages
•    Express Messaging DN
•    Name Dialing
•    Thru-Dialing
•    Example Greeting Types

Delivery Method

Instructor led with numerous Hands-On labs and exercises.

Equipment Requirements
(This apply's to our hands-on courses only)

BTS always provides equipment to have a very successful Hands-On course. BTS also encourages all attendees to bring their own equipment to the course. This will provide attendees the opportunity to incorporate their own gear into the labs and gain valuable training using their specific equipment.

Course Length

1 Day