Hands-On BCM50 Installation, Configuration, & Messaging

Course Description

This Hands-On 3-day course is designed for installation technicians and customer service personnel responsible for installing and configuring BCM50 systems. Our course will equip, educate and enable technicians how to self maintain and administer programming changes to the AvayaNortel BCM 50 system and components through an intensive, hands-on instruction throughout this course.

This course covers a complete product component introduction. You will see how all the components come together to make one integrated system solution. You will learn how to design and configure parts together to meet various capacity and feature needs you may face in the future. BCM50 hardware and software components

-BCM50 Main Units
-BCM50 Expansion Unit
-BCM50 additional hardware components
-BCM50 power supply
-Cooling fan
-USB port, LAN port, Music jack, LEDs
-Media Bay Modules Overview
-Mounting brackets

Students Will Learn

The Design and Configuration of the BCM 50 Nortel Telephone System
The Design and Configuration Programming of the BCM 50 Voice Mail Auto Attendant System
How to Configure through Programming New Telephone Sets for your System
How the Wiring Field and Color Code Structure is used to Support the BCM 50 System Components
How to Terminate and Trouble Shoot Wiring
And More...

Prerequisites

Basic computer and telecommunication skills are required with the understanding of basic T-1 theory and concepts and to be able define and describe various trunk types (analogdigital). Students must have experience with Modular ICS and basic CallPilot. This information can be found in our course(s)

-Hands-On Basic Telephony Telecom Electronics
-Hands-On T1T3
-Hands-On NortelNorstar (308,616,ICS,MICS)

Course Outline

Modular 1: The Wiring Field

Thsi course will cover the system numbering plans, how the information in software is wired on the termination blocks, the color codes and how it all connects to the telephone wires that lead to the desks on the floor. This is fundamental and critical for completing many MAC services as not all changes can be done in software only. We will do a Telecom/Data Room walk-through and demystify and simplify the wiring field that traditionally is a scary sight.

Module 2: Installation and Configuration Overview

BCM50 Main Unit
BCM50 Expansion Unit
Connecting the power supply
Connecting the auxiliary equipment
Connecting to the LAN and WAN
Telephones and peripherals
DHCP server
OAM port DHCP function
Web GUI
Element Manager
Startup profile
Router selection (none, ADSL, Ethernet)

Module 3: Administration Programming Overviews Basic Parameters, Using the Start Up Profile Overview

Keycode files
USB
Memory sticks
Basic IP setup
Telephony configurations
Voice mail
DHCP setup
Users
SNMP
Country profiles
Time zone

Module 4: Business Element Manager

Connecting to the BCM50
Element Manager window
Task navigation panel
Element Manager screens
Install Element Manager
Network Element tree
BCM50 element
BCM Monitor
Application logs
Capture the programming record
Online and hover help
Alarm status indicator

Module 5: Hardware & Software Inventory Overview

Add, delete, and modify table information
Programming records
Initial parameters
CallPilot Manager button
Router Configuration Tool button
Key codes

Module 6: BCM50 Security Policies, Accounts and Privileges Overview

Security Policies and User Access
Configuring system security policies
User account and group management fundamentals
Accounts and Privileges

Module 7: VoIP Gateway Configuration Overview

SIP trunks
H.323 trunks
PoolBloc
Gateway Type field
CSE
GW Protocol field

Module 8: Telephony Hardware and Features Overview

Terminals and sets (Digital and IP Sets)
Telephone buttons
System set features
Features available for Button Programming
Button mapping
Button defaults

Module 9: External Line Types Overview

Target lines
Voice over IP (VoIP) lines
Analog (POTS) Trunk lines

Module 10: Provisioning Digital Trunks Overview

T1 and/or PRI lines
De-provisioning a line/loop
Provisioning the expansion unit
Protocol types

Module 11: Administrative Programming Using Business Element Manager

Line access
Line assignment
Answer DNs
Direct dial
Telco features
Button Assignments

Module 12: Programming CallPilot Features and Options

CallPilot Manager
System Properties
Building a Call flow from Auto Attendant Menu Script
Configuring and changing Operator settings
Custom Call Routing CCR
Recording Greetings
Out-dialing
Alternate extensions
Class of service
Auto login
Message Waiting Notification
Information Mail Boxes
Guest Mail Boxes
CallPilot Reports

Module 13: Voice Mail Activities for the Mail Box Users

Initialization
Prompt/Response Audible Action Guide
Voice Message Access from Remote
Remote notification Set-Up
Greetings

Delivery Method

Instructor led with numerous Hands-On labs and exercises.

Equipment Requirements
(This apply's to our hands-on courses only)

BTS always provides equipment to have a very successful Hands-On course. BTS also encourages all attendees to bring their own equipment to the course. This will provide attendees the opportunity to incorporate their own gear into the labs and gain valuable training using their specific equipment.

Course Length

3 Days