Hands-On CallPilot Installation, Programming & End User Features for BCM & Norstar

Course Description

This beginner level course is designed for personnel responsible for installing, programming andor troubleshooting BCM CallPilot or Norstar CallPilot 100150 voice mail systems.

For employees with intermediate or advanced level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. Prior to the class, students will be allowed to choose which CallPilot hardware platform and documentation they prefer to use during the training.

The assessment test offered at the end of the course does not grant certification. AvayaNortel does not offer certification on Norstar products. AvayaNortel does not offer certification on BCM CallPilot independently.

Students Will Learn

Describe Norstar Callpilot 100150 Voice Messaging Components And System Operation
Plan For And Install Norstar Callpilot 100150
Allocate Channels For Callpilot In The BCM
Build, Edit And Delete Mailboxes
Edit Class Of Service Parameters (Password Expiration, Call Record Ability, Message Retention Period, Etc.)
Initialize And Administer All Types Of Mailboxes Subscriber, Information, General Delivery And System Manager
Program And Demonstrate End User Mailbox Features (Outbound Transfer, Off-Premise Message Notification, Personal Target Attendant, Call Record, Etc.)
Record Company Greetings And Automated Attendant Prompts
Configure And Assign Greeting Tables For Line Answering
Remotely Administer Business Status And Remotely Record Company Greetings
Build, Edit, Enable And Disable CCR Trees
Translate Customer Requirements Into CCR Tree PathNode Options
Install Unified Messaging On Pcs With Compatible E-Mail Client Software
Configure Unified Messaging On Individual Pcs To Allow Users To Receive, Send And Administer Voicemail Messages In Client E-Mail Applications
Demonstrate For End Users How To Use Unified Messaging
Program A Basic Call Center (Agents, Skillset DayNight Routing Tables, Overflow Routing, Intelligent Routing, Line Answering, Etc.)
Demonstrate End User Call Center Features (Logging InOut, Make Busy, Supervisor Features)
Understand More Advanced Call Center Settings - Discussion Only
Understand Call Center Reporting - Discussion Only
Troubleshoot Voice Messaging Features Working With Telephony System Features

Target Audience

This course is designed for personnel responsible for installing, programming andor troubleshooting BCM CallPilot or Norstar CallPilot 100150 voice mail systems.

Prerequisites

None.

Delivery Method

Instructor led with numerous Hands-On labs and exercises.

Equipment Requirements
(This apply's to our hands-on courses only)

BTS always provides equipment to have a very successful Hands-On course. BTS also encourages all attendees to bring their own equipment to the course. This will provide attendees the opportunity to incorporate their own gear into the labs and gain valuable training using their specific equipment.