Hands-On Norstar MICS Installation, Programming & Troubleshooting

Course Description

This beginner level course is designed for personnel responsible for completing programming records, installing, programming andor troubleshooting Norstar CICS MICS.

For employees with intermediate or advanced level product knowledge, this course may be used as a refresher to learn about features added in the most recent software versions. The most commonly used parameters of configuration, programming, general administration and maintenance will be covered.

The assessment test offered at the end of the course does not grant certification. AvayaNortel does not offer certification on Norstar products.

Students Will Learn

Recognize Norstar Phone System Components
Determine The Norstar Phone System Software Version
Complete Programming Record Forms For Configuration And General Administration Programming
Plan For And Install The Norstar MICS System Hardware
Maintain The Norstar MICS System
Configure T1PRI And Analog Trunks
Program A Transparent Dialing Plan Between MICS Systems
Program Terminals And Sets Parameters
Describe And Demonstrate The Most Commonly Used Software Features Included In The Telephone Feature Card
Program Hunt Groups, System-Wide Parameters, System Speed Dials, Telco Features And Passwords (COS, Call Log And Programming)
Program And Activate Ringing, Restriction And Routing Services Manually And Automatically Using Service Schedules
Use The Norstar Remote Utilities (NRU) Remote Set, Browser And BackupRestore Tools Via PC
Use Maintenance Settings For Troubleshooting
Describe Voice Messaging Components And System Operation
Plan For And Install The Callpilot System
Use NRU (Browser, Remote Set, BackupRestore) Interface Via PC To Program The CMICS
Troubleshoot Common Programming Mistakes On The Norstar Phone System

Target Audience

This course is designed for personnel responsible for completing programming records, installing, programming andor troubleshooting Norstar CICS MICS.

Prerequisites

None.

Delivery Method

Instructor led with numerous Hands-On labs and exercises.

Equipment Requirements
(This apply's to our hands-on courses only)

BTS always provides equipment to have a very successful Hands-On course. BTS also encourages all attendees to bring their own equipment to the course. This will provide attendees the opportunity to incorporate their own gear into the labs and gain valuable training using their specific equipment.