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DMS-10 System Maintenance and Troubleshooting
Course Description
The DMS-10 System Maintenance Troubleshooting course provides extensive information on the design, maintenance, and troubleshooting of the Nortel DMS-10 switching system.

The course will provide the skills necessary to perform day-to-day maintenance, plus show how to troubleshoot service-affecting faults along with non-intrusive exercises to equip the students to conduct maintenance activities and perform troubleshooting procedures. Students will also cover various types of documentation , which will help greatly when working with the switch.

This course should also greatly assist personnel when working with next-tier technical support.
Students Will Learn
Target Audience
The course is intended for those who are responsible for the maintenance and troubleshooting of Central Office systems, plus NOC personnel and first responders who respond to alarms. No previous switching background is required, although some familiarity with CO equipment will be beneficial. Certain management and provisioning personnel will also benefit, providing a greater understanding of the resources needed for the system, and how to program it.
No previous switching background is required, although some familiarity with CO equipment will be beneficial.
Course Outline

Module 1 PSTN Overview


Module 2 Introduction to the DMS-10


Module 3 General Procedures & TTY


Module 4 Maintenance


Module 5 Troubleshooting


Module 6 Emergency Procedures

Module 8 Summary

This course can be delivered also in a 5 or 8 or 10 day format, depending on the amount of labs desired and specific topics covered.

Note The course is designed to run for 5 full days in a classroom setting, but additional length is added upon request to provide a greater understanding of foundational topics, such as telecom networks, PCM theory, or hexadecimal-binary-decimal conversion. More complex troubleshooting concepts can be pulled into this course including debug logs, inter-bay cabling, and backplane (i.e. to provide a tier-2 level of support). Field trips to actual premises can be used to allow students an opportunity to see and understand where all the parts of the system are found, what they do, and provide a better end-to-end understanding of the switch.
Delivery Method
Instructor-led with a flexible approach that adjusts content to that which is most relevant to students.
It includes various non-intrusive labs, demonstrations, and exercises to help students focus on and retain the material presented.
Equipment Requirements
(This apply's to our hands-on courses only)
BTS always provides equipment to have a very successful Hands-On course. BTS also encourages all attendees to bring their own equipment to the course. This will provide attendees the opportunity to incorporate their own gear into the labs and gain valuable training using their specific equipment.
Course Length
5 Days

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